Help & FAQ
Your most frequently asked questions
Collagen
What is collagen?
Collagen, the body's own protein, is one of the most important building blocks in the body, making up about one-third of all proteins. It is a component and structural element of: bones, skin, muscles, tendons, ligaments, blood vessels, teeth, and corneas.
From the age of 25 onwards, the body begins to steadily and significantly break down collagen and elastin. This process leads to a loss of moisture and elasticity in the skin. Nails and hair become more brittle. Joints and ligaments lose their flexibility.
Collagen is always of animal origin and is usually obtained cheaply from cattle, chickens, or pigs. HAV Collagen is sourced exclusively from sustainable wild-caught fish in the cold waters of the North Atlantic. This is environmentally friendly, more effectively absorbed by the body, has anti-inflammatory properties, and is suitable for pescatarians.
What are the benefits of marine collagen?
Collagen derived from fish is generally more expensive and complex to produce. However, it is significantly more environmentally friendly and has a lower CO2 footprint than, for example, collagen from cattle production.
Marine collagen is significantly more tolerable for the human body, also has anti-inflammatory properties, and is absorbed 1.5 times more effectively than other animal-derived collagens. A lower dosage is required. Plant-based or vegan collagen does not occur naturally.
HAV marine collagen is obtained exclusively for us from the finest cod from sustainable fisheries in Northern Norway.
We pay attention to the highest quality standards, fair payment for the fishermen and also sustainable wild fishing.
What is HAV?
HAV Collagen is a dietary supplement which, when taken regularly, counteracts the natural breakdown of collagen in the body. It is developed in Denmark and produced exclusively for us in Norway, and is based on the latest research findings and insights. The vitamins in HAV Marine Collagen have a proven effect.
HAV Collagen is sourced exclusively from sustainable wild-caught fish in Northern Norway. This is environmentally friendly, more effectively absorbed by the body, has anti-inflammatory properties and is suitable for pescatarians.
The vitamins in our HAV marine collagen contribute to a range of positive effects in the body and enhance the bioavailability of the peptides in the body.
Why is HAV collagen the better collagen?
We produce our own products in Norway using sustainably caught wild fish and do not source cheap (collagen) raw materials, e.g. from aquaculture, like most other suppliers.
HAV Collagen is particularly effective due to the gentle, multiple hydrolysis and the associated small molecular size of the peptides (2,000 Daltons).
HAV Collagen consists of a unique formulation of high-quality ingredients that provides both better and broader coverage than many other products on the market.
What are the ingredients of HAV?
Per Daily dose (1 powder stick):
Hydrolyzed marine collagen 5000mg
Derived from sustainably sourced North Atlantic fish. It has anti-inflammatory properties and improves overall well-being. It improves tissue structure in the body, thus counteracting the aging process.
Vitamin C 80 mg (L-ascorbic acid)
Vitamin C is essential for the body's own collagen production and simultaneously improves its absorption. It is therefore also important for healthy skin, cartilage, teeth, and bones. All in all, vitamin C has a number of essential functions in the body. For example, it acts as a cofactor for several enzymes involved in the formation of collagen (a protein in connective tissue), carnitine, and neurotransmitters (signaling molecules). Vitamin C also helps improve the absorption of non-heme iron from food and, as an antioxidant, protects against free radicals in the body.
Hyaluronic acid 100 mg
Regenerates and moisturizes the skin. Contributes to increased collagen production, thus improving the skin's appearance. Improves skin elasticity. Helps maintain strong and resilient skin. Contributes to the maintenance of connective tissue.
Biotin 100 μg (D-Biotin)
Biotin is a water-soluble B vitamin that, among other things, increases the absorption of collagen in the body. It also stimulates the mucous membranes and strengthens skin and hair.
Vitamin D 40 μg (cholecalciferol)
Contributes to the maintenance of normal teeth and bones, as well as normal muscle function. It promotes calcium absorption, which, among other things, benefits the teeth. It contributes to the maintenance of normal bone and muscle function.
Acerola
Acerola is rich in vitamin C, which contributes to the normal function of the immune system. Vitamin C strengthens collagen production and contributes to beautiful and healthy skin. The berry is used in anti-aging products because it has cell-renewing and antibacterial properties and protects against free radicals.
Rosehip powder
Rosehips are among the fruits with the highest vitamin C content and also contain calcium and magnesium. They thus contribute to the normal function of the immune system. The wide range of nutrients and fiber has a positive effect on digestion. Rosehips also contain galactolipids, which help to inhibit the travel of white blood cells to inflamed areas in the body. Rosehips also give us that subtle citrus flavor.
Is HAV suitable for pregnant and breastfeeding mothers?
High-quality collagen is among the safest nutrients you can take. However, since pregnancies vary and health conditions are highly individual, it is always advisable to consult a doctor before taking any dietary supplements during pregnancy, breastfeeding, or when planning a pregnancy.
Can I put HAV in my coffee?
Collagen dissolved in hot drinks retains its effectiveness because brewing temperatures are generally below the point at which collagen peptides decompose. Therefore, even baking with neutral HAV collagen is possible.
The Strawberry Lemonade, Nordic Berries, and Citrus Glow varieties contain a small amount of sucralose. Since the data is not yet entirely conclusive, we advise against heating these varieties above 150 degrees Celsius. However, they can also be enjoyed on their own. They taste wonderfully fruity and fresh, and are best served (ice) cold.
What does HAV taste like?
HAV Collagen is virtually tasteless due to gentle hydrolysis. You can mix it into any beverage and you'll hardly taste it.
For those who like a fruity and refreshing taste, we have also created three delicious varieties: Strawberry Lemonade (fresh strawberry), Nordic Berries (mild berry raspberry) and Citrus Glow (fresh lemon).
How long does it take to see effects?
Collagen should be thought of like a food. The effects come with intake and diminish without it. Therefore, long-term, daily intake of collagen is generally recommended.
Feedback from our community and our own experience have shown us that successes become noticeable after 1-2 months and visible after 3-4 months of use.
HAV Ocean Glow Caps
What are HAV Ocean Glow Caps and what are they good for?
HAV Ocean Glow Caps are a premium beauty complex in capsule form with triple-hydrolyzed marine fish collagen from sustainable wild catch. It supports natural skin elasticity, strengthens hair and nails, and can also promote joint health. Additionally, it contains vitamin C, vitamin E, biotin, hyaluronic acid, zinc, copper, and iodine.
What does "triple hydrolyzed" mean and why is it better?
"Triple hydrolyzed" means that the collagen is gently broken down into particularly small peptides in three successive enzymatic steps, without the use of chemicals. This results in an extremely low molecular weight (approx. 2,000 kDa). This ensures very high bioavailability—the small peptides can be absorbed and utilized by the body particularly quickly.
How do I take HAV Ocean Glow Caps correctly?
The recommended intake is 2 capsules per day, ideally with a meal and some water. For best results, continuous use for at least 8–12 weeks is recommended.
Are HAV Ocean Glow Caps suitable for allergy sufferers?
HAV Ocean Glow is free from gluten, lactose, sugar, GMOs, and unnecessary additives. However, because it contains pure fish collagen, it is not suitable for people with fish allergies.
How sustainable are the HAV Ocean Glow Caps?
The collagen comes from sustainably caught wild fish. It is antibiotic-free and rigorously tested for microplastics and pollutants. Production takes place under strict quality controls in Norway, right where the fish are caught. We are committed to fair trade practices with the fishermen.
HAV Omega3 + E
What is HAV Omega3+E and what are its benefits?
HAV Omega3+E contains high-quality marine fish oil, rich in the essential omega-3 fatty acids EPA and DHA, plus vitamin E. It supports heart health, vision, brain function, bone strength and the immune system – as confirmed by EFSA health claims.
What type of fish is used for the oil?
The oil comes from sustainably caught wild-caught small deep-sea fish such as sardines, mackerel, and anchovies from the Atlantic Ocean. Processing takes place within a few hours of being caught – for maximum freshness and purity.
What dosage is recommended and how should it be taken?
One to two softgel capsules daily with a meal and some water are sufficient.
One capsule contains a total of 550 mg of omega-3 fatty acids: 330 mg EPA (eicosapentaenoic acid) and 220 mg DHA (docosahexaenoic acid)
Omega3 from fish or vegan?
Unlike plant-based omega-3 sources such as flaxseed or chia oil, which only contain the short-chain alpha-linolenic acid (ALA), fish oil directly delivers the bioactive forms EPA and DHA. The body doesn't have to convert them first – a process that often only partially works. Therefore, those seeking the full benefits should rely on high-quality fish oil from wild-caught fish.
Customer account
Why do I need a customer account?
You create your own customer account when you place your first order. You can then log in to independently pause, reactivate, or completely cancel your future deliveries.
How do I set up a customer account?
During the ordering process, you will automatically create a customer account. This allows you to access your order status and order history at any time via login , download invoices, track shipments, and use many other features that make your shopping experience more convenient. We will only ask you for the information necessary for this.
subscription
What does it mean to subscribe to a product?
When you subscribe to a product, you will automatically receive your chosen product monthly. A subscription renews itself automatically until you cancel it.
When will I be paid for my subscription?
With a monthly subscription, payment is debited once a month, every 28 days.
When will my subscription be delivered?
Subscriptions are delivered every 28 days. For example, if you start a subscription on March 10th, the next delivery will be sent on April 7th.
How can I view and manage my subscription?
You can manage your subscription at any time in your customer account. Here you also have the option to cancel, pause, or reactivate your subscription at any time.
Can I change my delivery address during my subscription?
Yes, you can edit your delivery address at any time in your customer account, or contact us by email !
I forgot my password.
If you are having trouble logging into your HAV account, go to the HAV login page.
Enter your email address in the field provided and click the button to receive an email with a magic link that will allow you to see the subscriptions associated with your email address.
Check your spam folder as well.
If you continue to have problems, please send us an email .
How can I cancel my subscription?
You can cancel your subscription at any time in your customer account. Your next delivery will then be stopped, and all payments will cease.